From Enquiry To Delivery at Pennine Veterinary

August 30, 2024
| Georgie Byatt |
Pennine Veterinary

Building on the expertise of Pennine Healthcare, we pride ourselves on providing high-quality veterinary solutions that meet the unique needs of veterinary professionals. Our commitment to excellence, innovation, and our UK manufacturing stamp, sets us apart in the industry. When it comes to Custom Procedure Packs, we are the experts you can trust. Here’s how you can get started on your CPP journey with Pennine Veterinary…

Step 1: Order Placement

The journey begins over the phone or via email with Customer Services. Whether you are looking for surgical devices, procedure packs, or drapes and gowns, our easy to navigate website makes it easy to find and learn more about the products you are interested in. We are always on hand to assist with any queries, ensuring a smooth and efficient ordering process.

Step 2: Consultation and Development

Our Account Manager, Toni, will work closely with you to understand your specific needs and challenges. This collaborative approach ensures that your specific component and presentation needs will be met in full and on time. We prioritise our core value of continuous improvement, resulting in solutions that meet the highest standards.

Step 3: Sample Packs

To ensure that our products meet your exact requirements, we provide non-sterile sample packs for evaluation. These samples allow you to test, feel, and discuss the products in your practice and provide feedback. This crucial step helps us refine our designs and make any necessary adjustments before moving to production.

Step 4: Assembly upon Order

Once the samples are approved and any adjustments are made, you can place your order, whether that be a call off order or a standing order and then we can move on to the assembly. Each product is custom assembled to order in our state-of-the-art Packs Cleanroom. Utilising high quality, UK manufactured materials, we ensure durability and reliability. Our skilled workforce ensures that every product is meticulously assembled to meet your exacting standards.

Step 5: Sterilisation and Distribution

After assembly, the products undergo a stringent sterilisation process to ensure they are safe and ready for use. Our packaging is designed to be both secure and easy to navigate – by simply tearing the white panel ensures the Procedure pack is opened in an aseptic manner. We work with trusted logistics partners to ensure that your order reaches you promptly and securely in line with our Triple S Guarantee – Security of Supply, Safety, and Sustainability. Our extensive distribution network allows us to deliver our products to veterinary clinics, hospitals, and distributors across the UK.

Why Work With Us?

  • Quality and Reliability: At Pennine Veterinary, we are committed to providing the highest quality veterinary devices. Our rigorous quality control processes ensure that every product is reliable and safe to use.
  • Customer Focus: Your satisfaction is our priority. From the moment you place an order to the moment it arrives with you; we strive to provide an exceptional customer experience. Our customer service team is always ready to assist you with any questions or concerns.
  • Sustainability: We are committed to increasing our sustainable practices in our packaging processes, and our Custom Procedure Packs allow us to do just that. We aim to minimise our environmental impact while providing high-quality products.
  • Experience: Not only do we have over 60 years of experience within UK manufacturing, but we are also proud to have pioneered the manufacture of Custom Procedure Packs since 1992.

At Pennine Veterinary, we are dedicated to supporting veterinary professionals with high-quality, reliable, and innovative solutions. Our Custom Procedure Packs are all about partnership, and we take responsibility for all aspects of a procedure pack system. Thanks to the hard work of our staff members across the business, we are proud to now have the capacity to produce 800,000 Customised Procedure Packs each year.

Thank you for choosing Pennine Veterinary as your trusted partner in veterinary care.

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